17 Aug

Jetstar apologises for refusing to book guide dog on flight

first_imgSource = e-Travel Blackboard: W.X Only just recovering from being criticised over its wheelchair policy, Jetstar has now had to apologise to a visually impaired couple who were not allowed to book their guide dog onto their flight.Melbournians Glen Bracegirdle, who is visually impaired but does not require a guide dog, and Kathryn Beaton, who does require a guide dog, were recently denied their guide dog when attempting to book a Jetstar flight.This is despite the fact that in Jetstar’s own terms and conditions declaring “we [Jetstar] do provide limited special assistance services to accommodate customers who… need to travel with an accredited service dog”.Jetstar stipulates that that those intending to travel with a guide dog must “advise Jetstar that they have a disability” and the couple claim that was exactly what they did when they contacted the Jetstar call centre but were told “no dogs, no dogs, no dogs” by the Jetstar reservation team member.Speaking to e-Travel Blackboard Simon Westaway, Jetstar Manager Corporate Relations, said that the airline “unreservedly apologises” for the incident and that a “miscommunication” had taken place.“It’s a one off that shouldn’t have happened… we’ve conducted an investigation and we have taken appropriate action… We have always taken registered guide dogs on our flights.”Mr Westaway adds that he has personally spoke to Mr Bracegirdle on the phone “and apologised on behalf of the company”.“He’s a decent man who has flown with us before.”Jetstar is aware that the couple have formally complained to the Human Rights Commission. <a href=”http://www.etbtravelnews.global/click/1fa93/” target=”_blank”><img src=”http://adsvr.travelads.biz/www/delivery/avw.php?zoneid=10&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a5c63036″ border=”0″ alt=””></a>last_img read more